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Frequently Asked Questions
Are there any limitations of uploading products and/or other items?
Ans: There is no upload limits, but the maximum number of products our client has uploaded is 5000. We look forward to seeing you break this record.
If I choose a 2-year contract, how will you deal with my uploaded data after the contract period?
Ans: We will keep your data for 12 months, if you do not continue to use after 12 months, we will delete your data which is no longer recoverable.
Does your system support Government’s 2021 Consumption Voucher Scheme?
Ans: We will help you apply for a credit card reader, this reader supports Visa, Master, AE, WeChat Pay, Alipay and Octopus. Therefore it does support the 2021 Consumption Voucher Scheme.
Can I try out the system first before I pay?
Ans: You can contact us for a demonstration, but you can definitely discover our strengths when you are using our system.
If I am not satisfied using your service/product, can I get refund?
Ans: We do not offer refunds. You can first contact us, and let us come up with a solution.
Do I have to return the hardware devices which came along with the “Starter Kit” after the contract period? Or are they given to us?
Ans: You do not have to return them after the contract period, but we indeed hope that you continue to use our service.
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